|
|
Post by HCFC45 on Dec 11, 2018 20:32:45 GMT -5
Thought this deserved it's own thread....
Dear ******,
We reach out today to apologize for a ticketing mistake that affected some of you this past Saturday during our basketball game at the DCU Center.
In translating your season ticket seating locations into the DCU Center, errors were made, and some of you were placed in seating that was less than comparable to what you expected.
If you were among those affected, we sincerely apologize. This was our mistake, and we will take steps to ensure that this type of error does not happen again when we play outside the Hart Center Arena. You are the most loyal of our loyal fans, and we value your attendance, support and investment into our program.
In an attempt to make up for this mistake, please accept two complimentary tickets to any future basketball game at the Hart Center at the Luth Athletic Complex this season. To redeem your tickets, please click here.
Thank you for understanding and for supporting our student-athletes.
If you have questions, please reach out to our support crew in the Holy Cross Ticket Office at 1-844-GOCROSS. We are here to listen and improve.
Once again, thank you for your support, and we’ll see you at the Hart Center!
Go Crusaders!
|
|
|
|
Post by KY Crusader 75 on Dec 11, 2018 20:40:53 GMT -5
Great move by the athletic department. Studies show that marketers who respond appropriately to consumer problems create a stronger bond with consumers than they had before the problem occurred
|
|
|
|
Post by lou on Dec 11, 2018 21:12:56 GMT -5
Doesn't explain how the URI fans got better seats than all the HC fans
And apparently my seats in one of the corners weren't bad enough, I didn't get the email
|
|
|
|
Post by KY Crusader 75 on Dec 11, 2018 21:21:38 GMT -5
Doesn't explain how the URI fans got better seats than all the HC fans And apparently my seats in one of the corners weren't bad enough, I didn't get the email I'll bet if you write the AD you'll soon get the same offer that others have received |
|
|
|
Post by HCFC45 on Dec 11, 2018 22:35:26 GMT -5
Doesn't explain how the URI fans got better seats than all the HC fans And apparently my seats in one of the corners weren't bad enough, I didn't get the email I'll bet if you write the AD you'll soon get the same offer that others have received Totally agree with Lou... URI fans had much better seats than our season ticket holders!  ! Here's my (season) ticket saga... 1. When I did not receive my season tickets which were ordered soon after they went on sale and learning on this board that others had already received their tickets, I called HC to tell them that I had not received my tickets. I was told that all season ticket holders had their tickets mailed out and with a tracking number. OK, I've been a season ticket holder for close to 50 years, so go online and track the darn package! It ain't rocket science. Where did my tickets end up? Who knows! So, they send me a season ticket package with all the tickets ripped out and in its's place are tickets the way they used to print them out. OK, I got my same seats at the Hart. About a week before the URI game I looked at the tickets they sent me and they are in a section behind the basket! ! What's up with that? Is that how you treat a long, long time season ticket holder for a game that you know isn't coming any where near a near sellout? 2. So, I call the ticket office and question the location of the URI tickets. I'm told they were assigned based on when you signed up for season tickets and some other factors! Nice! I said that I signed up for season tickets when they went on sale last summer and tickets behind the basket were not acceptable. I was told I could exchange them for better seats... OK, that works for me. So, I exchange them and when I showed the usher at the DCU my tickets and was walking down the aisle toward them, I was told that they were unavailable, non existent. These tickets were for seats that would be available if the DCU crew had taken off the plywood covering for the tunnel that the players come out from. So, now we have to go to customer service to get new seats! They were now behind the better seats that the URI folks got! ! 3. Surely, this does not happen at Providence, URI, BC or anywhere else where the opponents get better seats than the home season ticket holders! 4. Whose fault? HC or the DCU? 5. While I'm on the subject of the DCU... I've always liked HC playing there against big time opponents, but sincerely hope the DCU can get it's act together for the next time we are there! In the beginning the scoreboard had the score wrong, they had posted HC points to URI and URI to HC. They then changed the Heading from URI to HC and HC to URI. That lasted a couple of minutes then reverted back to the incorrect score. Much later they finally got it right. The line scoreboard along the sides between the lower bowl an upper bowl seats worked for URI but not HC. During the second half they shutdown the whole thing! And, finally, what's up with the Jumbotron? Here we are sitting behind the player benches and watching HC go from left to right, but when looking at replays, the Jumbotron had them going right to left! Yes, I know the cameras were opposite us, but with today's technology I'm pretty sure they can replay it so that you watch the replays the way you are watching the game! Definitely not a professional operation at the DCU on Saturday! If you want March madness to come back to the DCU in the near future... GET YOUR ACT TOGETHER!
6. One last bit and I'll call it quits... Was that really Bill McCarthy disguised as Tony Crisp on Saturday!  !
|
|
|
|
Post by longsuffering on Dec 11, 2018 22:58:19 GMT -5
I've already seen some of those complimentary tickets for sale on E-Bay. The apology is working. Only kidding. A tip of the fedora to you loyal fifty year fans with purple coursing through your veins for supporting a great college. Thank You.
|
|
|
|
Post by sader1970 on Dec 11, 2018 23:41:05 GMT -5
And, 45 forgot to mention all this mess for him was while he had his lovely bride with him and in no condition to be running around. Now, besides the scoreboard screw up, I don't take kindly that HC/DCU treated URI fans to generally better seats than loyal followers. It absolutely does NOT happen when we travel to away games against anyone. I think rf1 posted that there were empty seats that were supposed to be for HC staff that weren't used expressing his opinion that they didn't care. I spoke to one HC staffer I know who before the game I thought had great seats but he came up to us and when I said "I guess you have great seats," his response was "no I don't. Those aren't my seats. There was some mix up in where I am supposed to be seated." So, rf1, maybe they were Fr. Boroughs' seats . . . . he doesn't go to many games in the Hart Center either. Thank goodness, as I have his old seats now!  Didn't help me at the URI game though.  |
|
|
|
Post by lou on Dec 12, 2018 8:43:03 GMT -5
Doesn't explain how the URI fans got better seats than all the HC fans And apparently my seats in one of the corners weren't bad enough, I didn't get the email I'll bet if you write the AD you'll soon get the same offer that others have received The email is about how HC handled the season ticket holders when assigning DCU seats. So surprise, we already have season tickets. I have no use for two more free tickets. I remember enjoying the game a lot more the last time we played there. I think we had the URI seats that time. |
|
|
|
Post by Tom on Dec 12, 2018 10:37:07 GMT -5
I'll bet if you write the AD you'll soon get the same offer that others have received 5. And, finally, what's up with the Jumbotron? Here we are sitting behind the player benches and watching HC go from left to right, but when looking at replays, the Jumbotron had them going right to left! Yes, I know the cameras were opposite us, but with today's technology I'm pretty sure they can replay it so that you watch the replays the way you are watching the game! Definitely not a professional operation at the DCU on Saturday! If you want March madness to come back to the DCU in the near future... GET YOUR ACT TOGETHER!
I still think the jumbotron from the different angle is just something you've just never noticed before - or tend to sit on the camera side. Yes, they could mirror the image so the left to right would work for that quadrant, but then all the uniform numbers would be goofy and guys shooting righty would appear to shoot left handed etc. Not to mention you still have half the sides facing the hoops showing the angle perpendicular to what you see. You would need four cameras - one each shooting for the four sides of he jumbotron. Personally, I thought the sight lines for the game were good enough that the jumbotron would have been better utilized showing stats like player fouls and replays. I didn't need to have the televised game right over the live action |
|
|
|
Post by bringbackcaro on Dec 12, 2018 13:25:43 GMT -5
“Our staff is not capable of executing simple tasks from proper grammar in press releases to assigning seats for season ticket holders at our biggest home game of the year, so please accept two free tickets to a game that you have already purchased tickets for.”
Perfect.
|
|
|
|
Post by KY Crusader 75 on Dec 12, 2018 13:34:36 GMT -5
Okay--how would you have handled it, i.e. the follow-up after the mistake was made? We'll stipulate that you would never have made the ticket mistake in the first place, of course.
|
|
|
|
Post by bringbackcaro on Dec 12, 2018 13:41:02 GMT -5
Okay--how would you have handled it, i.e. the follow-up after the mistake was made? We'll stipulate that you would never have made the ticket mistake in the first place, of course. Simple, always have a policy that the best seats go to the biggest supporters. When we're selling out the DCU Center, then we can worry about what seats need to be held for single game purchases. But until then, why wouldn't you want to take care of the people who continue to support a program that has been lousy for 10 years? Someone had the idea that they should take a seat map of the Hart Center (a 3,500 seat basketball gym) and the DCU Center (a 13,000 seat hockey arena) and be able to translate seat locations in the Hart Center to seat locations at the DCU Center, which is just plain stupid. If it was the Ticket Manager who did this, he should not have been given that type of power. If it was Pine and/or one of his direct reports, they should know better. |
|
|
|
Post by Sons of Vaval on Dec 12, 2018 13:43:32 GMT -5
It really is amazing that a game in which the athletic department has been promoting and hyping for the last few weeks, a mistake like this could be made.
For HC's most loyal fans (the ones buying parking passes for the baseball field during football season and those who buy season tickets for men's basketball), it sure doesn't seem like these folks are being catered to.
|
|
|
|
Post by Sons of Vaval on Dec 12, 2018 13:46:43 GMT -5
Okay--how would you have handled it, i.e. the follow-up after the mistake was made? We'll stipulate that you would never have made the ticket mistake in the first place, of course. Giving more tickets to people who already have season tickets seems pretty silly, doesn't it? What is lou going to do with the extra tickets he doesn't need? A complimentary happy hour type reception either before or after a Saturday game during PL play would have made sense where Carmody mingles with those in attendance would have been a better idea. |
|
|
|
Post by sader1970 on Dec 12, 2018 15:14:06 GMT -5
Forget about the Jeffrey Dahmer post for "post of the year," this one is now! "Carmody mingles with those in attendance!" Him!!??  You gotta be kidding, he'd rather be Khashoggi'ed, than "mingle." If it's not already in his contract, he ain't doin it. He is a basketball coach, not a press-the-flesh guy . . . . and you can't make him do it! He makes Ralph Willard look like Billy Crystal by comparison. |
|
|
|
Post by KY Crusader 75 on Dec 12, 2018 15:49:59 GMT -5
Okay--how would you have handled it, i.e. the follow-up after the mistake was made? We'll stipulate that you would never have made the ticket mistake in the first place, of course. Simple, always have a policy that the best seats go to the biggest supporters. When we're selling out the DCU Center, then we can worry about what seats need to be held for single game purchases. But until then, why wouldn't you want to take care of the people who continue to support a program that has been lousy for 10 years? Someone had the idea that they should take a seat map of the Hart Center (a 3,500 seat basketball gym) and the DCU Center (a 13,000 seat hockey arena) and be able to translate seat locations in the Hart Center to seat locations at the DCU Center, which is just plain stupid. If it was the Ticket Manager who did this, he should not have been given that type of power. If it was Pine and/or one of his direct reports, they should know better. Okay--guess you missed the intent of the question. It's easy to say that you would not make the mistake--I already stipulated that. With the mistake having been made, how would you handle the follow-up? |
|
|
|
Post by lou on Dec 12, 2018 16:10:11 GMT -5
I would prefer to hear...here's what happened and this is what we will do next time to insure that season ticket holders get the best seats at the DCU
|
|
|
|
Post by Tom on Dec 12, 2018 16:45:11 GMT -5
Okay--how would you have handled it, i.e. the follow-up after the mistake was made? We'll stipulate that you would never have made the ticket mistake in the first place, of course. Giving more tickets to people who already have season tickets seems pretty silly, doesn't it? What is lou going to do with the extra tickets he doesn't need? Worst case scenario: Lou considers the apology and gesture to be meaningless. Not that bad. Unlikely the extra tickets will make Lou more angry than receiving nothing Best case scenario: Lou brings a couple of buddies to a future game and there are some more fannies in the seats |
|
|
|
Post by bringbackcaro on Dec 12, 2018 20:06:36 GMT -5
Simple, always have a policy that the best seats go to the biggest supporters. When we're selling out the DCU Center, then we can worry about what seats need to be held for single game purchases. But until then, why wouldn't you want to take care of the people who continue to support a program that has been lousy for 10 years? Someone had the idea that they should take a seat map of the Hart Center (a 3,500 seat basketball gym) and the DCU Center (a 13,000 seat hockey arena) and be able to translate seat locations in the Hart Center to seat locations at the DCU Center, which is just plain stupid. If it was the Ticket Manager who did this, he should not have been given that type of power. If it was Pine and/or one of his direct reports, they should know better. Okay--guess you missed the intent of the question. It's easy to say that you would not make the mistake--I already stipulated that. With the mistake having been made, how would you handle the follow-up? -Refund value of URI tickets -Credit toward season tickets next year -Reception idea that SOV posted -March store gift certificate -Concessiom gift certificate It is not hard to come up with an endless list of items that are not as insulting to your loyal season ticket holders as tickets to a game that they already bought tickets for. But again, while the future tickets is a dumb idea, it is not as bad as the systemic lack of execution that continues to exist in the department. |
|
|
|
Post by longsuffering on Dec 12, 2018 23:10:33 GMT -5
That "he'd rather be Khashoggied…" quip lifted me off my seat. I needed a good laugh. No disrespect to the late Washington Post columnist.
|
|
|
|
Post by rf1 on Dec 13, 2018 10:41:47 GMT -5
-Refund value of URI tickets -Credit toward season tickets next year -Reception idea that SOV posted -March store gift certificate -Concessiom gift certificate It is not hard to come up with an endless list of items that are not as insulting to your loyal season ticket holders as tickets to a game that they already bought tickets for. But again, while the future tickets is a dumb idea, it is not as bad as the systemic lack of execution that continues to exist in the department.
All those cost money. Giving away tickets that would otherwise go unsold costs zero. Added benefit is that this action may lead to increased revenue (all be it fairly negligible) if these additional attendees make concession purchases.
Atheltic Dept finances are tight at Holy Cross, given the school has very limited revenue streams. It is hampered in what it can do to rectify the situation. It did however admit a mistake and made a gesture to those affected.
|
|
!
! 
Didn't help me at the URI game though. 
