purple71
Crusader Century Club
Posts: 169
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Post by purple71 on Jan 1, 2017 14:20:04 GMT -5
During the BU game in the first half I lost the feed. What happened was that the screen went black and then when it came back, all I had was the PL home page for some reason. In order to get the game back on I had to close down the browser (Internet Explorer) and then go back in, Although that was successful the video was of very poor quality from that point on.
Did anyone else have similar issues?
Could it be my internet provider, Time Warner?
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Post by lou on Jan 1, 2017 14:35:39 GMT -5
What device do you use to watch? PC, iPad? It seems the video quality deteriorated in the second half
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Post by Chu Chu on Jan 1, 2017 14:48:37 GMT -5
Purp, If you have Time Warner, it sounds like you must have a cable feed for Internet. Video streaming uses a lot of bandwidth. As many other users come on your cable feed, traffic increases, t he share you have available decreases, and as a result, you can definitely lose connection, have quality decrease or slow down. The farther your cable feed is from the main trunk line, the more of a problem this is if people come online between you and t he source. If this happens again, you can run a speed test at that time, in order to see if this is the case. it is a good idea to run a speed test when everything is working fine, to see what normal is. Then run it if trouble happens, and note the difference. With this information, you can call the cable company and will be able to document your complaint. This is the link to run your test: www.timewarnercable.com/en/support/speed-test.htmlGood luck!
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Post by A Clock Tower Purple on Jan 1, 2017 15:11:47 GMT -5
99% of feed problems on either the video or audio feeds are a result of WiFi issues at the arenas, as WiFi is required to transmit the signals, and when the WiFi signal strength is poor, so is the feed. Concrete walls are often the culprit.
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purple71
Crusader Century Club
Posts: 169
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Post by purple71 on Jan 1, 2017 16:55:03 GMT -5
Purp, If you have Time Warner, it sounds like you must have a cable feed for Internet. Video streaming uses a lot of bandwidth. As many other users come on your cable feed, traffic increases, t he share you have available decreases, and as a result, you can definitely lose connection, have quality decrease or slow down. The farther your cable feed is from the main trunk line, the more of a problem this is if people come online between you and t he source. If this happens again, you can run a speed test at that time, in order to see if this is the case. it is a good idea to run a speed test when everything is working fine, to see what normal is. Then run it if trouble happens, and note the difference. With this information, you can call the cable company and will be able to document your complaint. This is the link to run your test: www.timewarnercable.com/en/support/speed-test.htmlGood luck! Ok, I tried that and found that the speed of my laptop, which runs wirelessly off the router was 24.81 while the speed of the main computer which is hard wired to the modem was 22.4. I thought it would be the other way around. I have the second fastest internet plan which Time Warner offers but I wonder if it might be somewhat intermittent, given the disparity in the 2 tests.
What do you think? I appreciate your advice
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Post by A Clock Tower Purple on Jan 1, 2017 17:44:57 GMT -5
71- before you waste time on it, read my post above. The problem isn't necessarily on your end.
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Post by lou on Jan 1, 2017 17:50:13 GMT -5
71- before you waste time on it, read my post above. The problem isn't necessarily on your end. If the issue is at the arena wouldn't we all see the same problems?
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purple71
Crusader Century Club
Posts: 169
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Post by purple71 on Jan 1, 2017 18:03:31 GMT -5
71- before you waste time on it, read my post above. The problem isn't necessarily on your end. The difficulty with that analysis is that during the BU game I posted as to the issue and inquired if anyone else was having similar difficulties. Those who responded indicated that they were not having any difficulties although some did complain about the clarity of the feed. As I have indicated, initially the feed was great and very clear, then I had the issue and when I finally got the feed back it was lousy.
I am simply not compute savvy enough to know if my 24.1mbps is sufficient to stream the games. I do know that when I try to do it directly on the smart TV it indicates "insufficient memory" which is why I use my laptop and run an HDMI cable to the TV.
Any assistance between now and 1pm tomorrow would be greatly appreciated.
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Post by A Clock Tower Purple on Jan 1, 2017 18:06:34 GMT -5
71- before you waste time on it, read my post above. The problem isn't necessarily on your end. If the issue is at the arena wouldn't we all see the same problems? Yes. You noted you had issues in 2nd half. What can be different is that connections on viewers/listeners end react differently to blips in signal from arena. At least that's been my experience. For example on the radio streaming feed, sometimes the app closes when service is interrupted beyond a few seconds, and I have to re-boot.
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Post by lou on Jan 1, 2017 18:25:08 GMT -5
71- before you waste time on it, read my post above. The problem isn't necessarily  on your end. The difficulty with that analysis is that during the BU game I posted as to the issue and inquired if anyone else was having similar difficulties. Those who responded indicated that they were not having any difficulties although some did complain about the clarity of the feed. As I have indicated, initially the feed was great and very clear, then I had the issue and when I finally got the feed back it was lousy.Â
I am simply not compute savvy enough to know if my 24.1mbps is sufficient to stream the games. I do know that when I try to do it directly on the smart TV it indicates "insufficient memory" which is why I use my laptop and run an HDMI cable to the TV.
Any assistance between now and 1pm tomorrow would be greatly appreciated.
The device you're using is also a factor...Memory and processor are important. If your computer is old an upgrade might help
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Post by Pakachoag Phreek on Jan 1, 2017 18:36:57 GMT -5
The issues could be that the PLN streams in Flash, which Google, Mozilla, Apple, and Microsoft are phasing out their support of. www.theverge.com/2016/12/9/13903878/google-chrome-block-flash-html5themerkle.com/google-chrome-to-phase-out-flash-player-support-starting-now/fortune.com/2016/12/15/microsoft-adobe-flash/Aside from being buggy, Flash is a huge memory hog, and when streaming, it often will increasingly consumes more memory with resulting deterioration of video quality. If this occurs, what I do is either pause the stream, and then restart, which often corrects the poor video, or kill the process, and reboot the feed. This reduces the demand on memory caused by Flash. One of HC's football games this fall was also streamed on Twitter. The video quality for the whole game was excellent, much better than the PLN feed. My belief is that Twitter did not stream in Flash.
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purple71
Crusader Century Club
Posts: 169
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Post by purple71 on Jan 1, 2017 21:17:03 GMT -5
The issues could be that the PLN streams in Flash, which Google, Mozilla, Apple, and Microsoft are phasing out their support of. www.theverge.com/2016/12/9/13903878/google-chrome-block-flash-html5themerkle.com/google-chrome-to-phase-out-flash-player-support-starting-now/fortune.com/2016/12/15/microsoft-adobe-flash/Aside from being buggy, Flash is a huge memory hog, and when streaming, it often will increasingly consumes more memory with resulting deterioration of video quality. If this occurs, what I do is either pause the stream, and then restart, which often corrects the poor video, or kill the process, and reboot the feed. This reduces the demand on memory caused by Flash. One of HC's football games this fall was also streamed on Twitter. The video quality for the whole game was excellent, much better than the PLN feed. My belief is that Twitter did not stream in Flash. Thanks, I shut down the other devices which could have been sucking bandwidth and watched the game again without any issues. I presume that the archived version streams in the same fashion as the live game so I appear to have solved the issue. I do note that occasionally my TW internet seems to go away as I will occasionally get an unresponsive site and when I check I find that there is suddenly no internet connection. Rebooting always seems to solve that issue. Rewatching the game leads me to the same conclusions: our offense only had one cut to the basket all night which resulted in a hoop although there were about 6 drives to the hoop, mostly unsuccessful. It was interesting that the BU announcers had the same take in realtime
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Post by A Clock Tower Purple on Jan 1, 2017 22:57:01 GMT -5
71- the archived games are saved on a hard-lined server, so it's not the same as watching a live game transmitted via a terrestrial WiFi signal.
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Post by Crosser on Jan 2, 2017 1:08:10 GMT -5
I'm pretty weak in computer knowledge, but I'd like to mention that when I watched the St Bonaventure-UMass game recently on my PC, the video (and audio) quality was superb the entire game. Maybe the A-10 network is just superior to the one the PL uses.
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Post by Pakachoag Phreek on Jan 2, 2017 6:20:23 GMT -5
71- the archived games are saved on a hard-lined server, so it's not the same as watching a live game transmitted via a terrestrial WiFi signal. That doesn't follow. If the archived games are on a server and are of good quality, the source of the archived game would be the same WiFi signal that you cite as a cause of the problem.
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purple71
Crusader Century Club
Posts: 169
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Post by purple71 on Jan 2, 2017 14:37:14 GMT -5
I will watch the Navy game tonight and see what happens with the feed.
I usually run an HDMI cable to the flat screen TV. Do you think there is any loss of signal through the cable?
Holy #@*&$~!, I am watching the Siena game from Canisius on Time Warner TV and the screen went blank except for the tag line so they must have lost the feed from Buffalo. Interesting. Now they are tagging that they are having technical difficulties.
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Post by HC13 on Jan 2, 2017 15:52:22 GMT -5
If you are the only one have a problem, you may try this fix. I often find that if the quality of the picture suddenly changes, often after one of the commercial breaks sometimes the pictures quality is bad, try clicking on the sliding scale next to the full screen button & click on the 720p rate and your picture should improve dramatically.
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Post by Crosser on Jan 2, 2017 19:55:41 GMT -5
My video has been "jumpy" the entire is half. It's like the most exciting part of the game
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Post by Ray on Jan 2, 2017 21:09:48 GMT -5
Seemed like the feed wasn't great tonight.
A tip for those of you who want to get the feed onto your actual TV rather than the computer or iPad: Get a device called a Roku. (AppleTV will work too.) Costs about $50. You can get a channel on it for Livestream (people who host the feed) and get the game streaming right onto your TV.
If you can get an ethernet cable from your router to your TV, then there's no Wifi involved. (Roku supports Ethernet or Wifi.)
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Post by rgs318 on Jan 2, 2017 21:13:24 GMT -5
Apple tv worked beautifully tonight. Inexpensive and HC looks better on a BIG screen...especially when they win!
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Post by Chu Chu on Jan 3, 2017 10:45:56 GMT -5
The issues could be that the PLN streams in Flash, which Google, Mozilla, Apple, and Microsoft are phasing out their support of. www.theverge.com/2016/12/9/13903878/google-chrome-block-flash-html5themerkle.com/google-chrome-to-phase-out-flash-player-support-starting-now/fortune.com/2016/12/15/microsoft-adobe-flash/Aside from being buggy, Flash is a huge memory hog, and when streaming, it often will increasingly consumes more memory with resulting deterioration of video quality. If this occurs, what I do is either pause the stream, and then restart, which often corrects the poor video, or kill the process, and reboot the feed. This reduces the demand on memory caused by Flash. One of HC's football games this fall was also streamed on Twitter. The video quality for the whole game was excellent, much better than the PLN feed. My belief is that Twitter did not stream in Flash. Thanks, I shut down the other devices which could have been sucking bandwidth and watched the game again without any issues. I presume that the archived version streams in the same fashion as the live game so I appear to have solved the issue. I do note that occasionally my TW internet seems to go away as I will occasionally get an unresponsive site and when I check I find that there is suddenly no internet connection. Rebooting always seems to solve that issue. Rewatching the game leads me to the same conclusions: our offense only had one cut to the basket all night which resulted in a hoop although there were about 6 drives to the hoop, mostly unsuccessful. It was interesting that the BU announcers had the same take in realtime Purp, The speed you found should be fine for streaming! If the problem occurs again, run the speed test at that time. If the speed is dramatically slower, then you have your culprit. I am suspicious that increased use by others on your cable line slows you down. One other thing to consider is that by streaming from your computer (iPad, etc) you are making your WiFi do double duty, getting the steam from the Internet and then sending it to the TV. Campus Insiders has an app that runs directly on Apple TV, and this eliminates that double e duty issue. Something like this may also exist on Roku, or other platforms, but I don't know about those.
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purple71
Crusader Century Club
Posts: 169
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Post by purple71 on Jan 3, 2017 15:09:29 GMT -5
Chu Chu,
I just ordered an Amazon Fire stick as per Ray's suggestion which will be in stock towards the end of the month. I will then have the task of figuring out how it will work with my Smart TV. I hope someone can tell me how I can download the Campus Insiders app so I can get the HC games. I really don't want it for anything else.
Interestingly, I had no difficulty with the first half of the Navy game after I switched the speed from "automatic" to 720 but for some reason in the second half everything looked very mechanical with the players moving at robot speed. I don't know what caused that and would like to know if anyone has had a similar experience.
I also followed the advice of others and sat near my wireless router and didn't run an HDMI cable to the TV but simply watched on the lap top. I wonder if the TV might be an issue.
Thanks to all for their assistance. It is really great to be able to see the games although at times the camera work in terms of positioning was less than ideal.
Purplr'71
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Post by timholycross on Jan 3, 2017 15:24:14 GMT -5
I watched the second half last night. Thought it was one of the better broadcasts reception (if that's the correct term) wise. I didn't do any stopping or starting like I usually do (most of the time I'm watching it an hour or so behind; this time it was real time).
I am going to switch my main desktop to Ethernet; the way my desktops are situated now no reason I can't have both of them hooked up to the same router. Definitely faster speed with the router.
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Post by Crosser on Jan 3, 2017 19:07:42 GMT -5
I wish I knew what you guys are talking about.
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purple71
Crusader Century Club
Posts: 169
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Post by purple71 on Jan 3, 2017 21:48:49 GMT -5
I watched the second half last night. Thought it was one of the better broadcasts reception (if that's the correct term) wise. I didn't do any stopping or starting like I usually do (most of the time I'm watching it an hour or so behind; this time it was real time). I am going to switch my main desktop to Ethernet; the way my desktops are situated now no reason I can't have both of them hooked up to the same router. Definitely faster speed with the router. Like Crosser, I'm not sure I understand you. What is the difference between Ethernet and WiFi from a wireless router?
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